Terms & Conditions

Shipping Policy

Orders will be shipped within 48 hours. Orders will be shipped as you requested and we will always look for the most economical method for our customers. Soccer Paradise will provide a tracking number via email once the order has shipped. Our goal is to always make you aware of our actions so you have peace of mind knowing what step of the process is your order. Open communication is very important for us and all communication will be provided via email.

Terms & Conditions

Custom products are not returnable. These products include but not limited to: Custom printing, Custom printing jerseys, Custom team jerseys, Custom team uniforms. (custom product is defined as any product in which we altered the look of the product by adding custom name, custom number or custom printing).

Customer Service

mail: Sales@soccer-paradise.com

Send us your questions and we will work hard to address these as soon as possible. Our goal is to answer your questions and respond within same day.

Return Address

Soccer Paradise

Attn: RAN#

PO Box 8765

Gurnee, IL 60031

Please note. Before returning any items please contact us so we can issue you a Return Authorization Number (RAN) otherwise the products will not be received and they will be rejected. Customer shipping product without a RAN runs the risk of the package been returned and customer will be responsible for shipping costs.

Return/Refund Policy

  • We will happily exchange unused, unwashed, unworn, regular price merchandise with original packaging.
  • Claims for damages or shortages must be made within 10 business days of receipt of the order.
  • Requests for returns must be made within 15 days from date of shipment and returned in the original packaging
  • Closeout merchandise may not be returned; all sales final.
  • Decorated and custom printing products may not be returned. These are products specifically made to your specifications.
  • All returns require a Return Authorization. To request a return, email us at: Sales@soccer-paradise.com or fill out the form below.
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Returns are subject to a 15% restocking charge.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

 

Request a Return

Before requesting a RAN we recommend you to contact us so we can help you with you issue. In the majority of cases our customer service is able to resolved a large percentage of issues over the phone.

Custom products are not returnable, these includes but not limited to: Custom printing jerseys, custom team jerseys, custom uniforms.

Our goal is always your satisfaction; We will always work with you to obtain a positive outcome for you.

Customer Contact Name & Last Name:

Order Number/Reference Number:

Original Order Date:

Contact Email & Phone Number:

Product Returning (Please include product name, size, color and quantities)

Please explain in your email the Reason for Returning:

1. I ordered the wrong product

2. Defective (explain below)

3. Did Not Fit

4. Decoration Error

5. Wrong Color Sent

6. Wrong Number, Name on Jersey

7. Other, Please Provide Details